Henry & Dianne Ford
Publishers
VISIONS
"Seeing the world not as it is, but as it can be"
"Where there is no vision, the people perish." - Proverbs 29:18
Your Success Newsletter - May-June, 2007 - Published Bi-Monthly
Service Pay$  (Part-1)



By: Willie Johnson,
Performance Development Consultant

“When you’re sold on providing compelling service”

When you recall your most positive service experiences – chances are you think of
a person, not a product.  Therefore, my message to you is simply this:  “The most
valuable key to compelling service is people – and that means you!  Providing
compelling service is your job.”

The steps in providing compelling service are quite simple.  Anyone can quickly list
them:  Smile, Be courteous, Understand everything matters, Respond promptly,
Know your job, Understand problem solving, and Follow-up.  Also, always remember:
“if you don’t take care of the customer, somebody else will.”  Pretty basic, right?  
Yet, you’ve seen people who forget the basics when working with customers.  They’
re indifferent, uncaring, and uninterested.  These individuals don’t realize the effects
of poor service go far beyond a pay check.

When you provide compelling service to those you serve:

Ø        You stand out among your peers; which can enhance your career
possibilities.

Ø        Your customers receive value and intrinsic benefits from the compelling
service.

Ø        You and your company benefit – immeasurably!

Ø        You get back what you give out.

Question: How could you ever want to give anything less than your absolute best;
especially when it comes to providing service?

Publisher’s Note:  Stay Tuned (next issue) for Part II from  award  winning trainer
Willie Johnson.  You can visit Willie Johnson on the web at:
www.williejay.com.

IN THIS ISSUE

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1 -
Being a Mother

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2 -
Charysh Hudson

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3 -
Kevon Harris

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4 -
Jasmine Hudson

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5 -
Kaniah Beasley

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6 -
Dennis Vaughn

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7 -
Service Pays
by Willie Johnson

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8 -
The Case of
The Shrinking Mega Roll
A Consumer Warning

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9 -
News From Seville
by Maya Edwards

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10 -
Roy Richardson
A Tuskegee Airman
Honored

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11 -
Stress Management
A Few Tidbits

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12 -
Do Some Exercise and
Call Me In The Morning
Featuring Cheryl Beight, DPT

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13 -
Planning A Party?
Check out Boujetto's

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14 -
Old School Party

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15 -
Bless Your Enemies,
Bless Yourself
From
Rev. Jeanette Pintar

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INSPIRATIONS
and VISIONS

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HOME PAGE

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